FAQS

1.

What materials are your backpacks made of?

Our backpacks are made with eco-friendly and durable materials such as recycled polyester and water-resistant fabrics.

2.

Are the backpacks waterproof?

Our backpacks are water-resistant, meaning they can withstand light rain. For heavy rain, we recommend using a rain cover.

3.

How many compartments does the backpack have?

Most of our backpacks feature 5–8 compartments, including a padded laptop sleeve, front zip pockets, and side mesh holders.

4.

Can your backpacks fit a 15-inch laptop?

Yes, all of our main backpacks support laptops up to 15.6 inches.

5.

Is international shipping available?

Yes, we offer international shipping to most countries. Shipping rates and times vary by destination.

6.

How long does shipping take?

For US orders, shipping takes 3–7 business days. International orders usually arrive within 10–20 business days.

7.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email.

8.

What if I receive a damaged or wrong item?

Contact our support within 7 days. We’ll offer a free replacement or refund.

9.

Do you accept returns?

Yes, we accept returns within 30 days if the item is unused and in original condition.

10.

How do I clean the backpack?

We recommend hand washing with mild soap and air drying. Do not machine wash or tumble dry.

11.

Is there a warranty on your products?

Yes, all backpacks include a 6-month limited warranty against manufacturing defects.

12.

Are your backpacks unisex?

Yes, our designs are gender-neutral and suitable for all users.

13.

Can I use your backpack for travel?

Absolutely. Our backpacks are ideal for short trips, daily commutes, and carry-on use.

14.

Do you offer wholesale or bulk discounts?

Yes, please contact us via email at [email protected] for bulk pricing.

15.

How do I contact customer support?

You can email us at [email protected] or call +1 (804) 485-0604.