Last updated: July 3, 2025
At VROOMTECH GAMING RED LLC, we want you to be fully satisfied with your purchase. If you are not completely happy with your backpack, please review our return and exchange policy below.
1.
Eligibility for Returns and Exchanges
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Items must be returned within 30 days from the delivery date.
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Products must be unused, in original condition, and in the original packaging.
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Items that are damaged due to customer misuse or altered will not be eligible for return.
2.
How to Initiate a Return or Exchange
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Contact our Customer Support team at [email protected] within 30 days of receiving your order.
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Provide your order number, item details, and reason for return or exchange.
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Our team will guide you through the process and provide you with a return authorization if approved.
3.
Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to a defect or shipping error.
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We recommend using a trackable shipping service to ensure your return reaches us.
4.
Refunds
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Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable unless the return is due to our error.
5.
Exchanges
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Exchanges are subject to product availability.
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If the requested exchange item is unavailable, a refund will be issued.
6.
Damaged or Defective Items
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If you receive a damaged or defective backpack, please contact us within 7 days of delivery.
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We will arrange for a replacement or refund at no extra cost.
7.
Non-Returnable Items
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Gift cards, downloadable products, or items marked as final sale are not eligible for return.
8.
Contact Information
For any questions or assistance with your return or exchange, please contact:
📞 +1 (804) 485-0604